Quality Warranty Policy
Scientific design, genuine materials and exquisite manufacturing ensure the high quality of Senwell’s products. Even so, we also set a quality guarantee policy and after-sale policy, and established a experienced technical support team to ensure customers’ rights and interests.
Quality Guarantee
We provide 12 months quality warranty period. During the warranty period, if the product fails due to non-human factors, we will be responsible for repairing it and bear all costs.
Remote Assistance and Training
Our automatic equipment are equipped with remote assistance software. With your authorization, our engineers will remotely access your machine to troubleshoot or upgrade the software. If you have any puzzle bout the machine operation, in addition to referring to the included operation guidance manual, you can also choose remote training from our engineers.
Technical Support
We provide lifelong technical support. If you have any technical doubt or puzzle about our products, our technical team will diagnose and solve for you in time.
Repair Service
For the products beyond warranty period, we also provide repair service, which is paid service, but we only charge cost and do not earn profit.